Travel Counselor (Kuantan)

Travel Counselor (Kuantan)

Job Purpose

The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, clients service level agreement and policy. This person will report to the Senior Manager - Corporate Operations.

Job Responsibilities

1. To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for clients and report to the Senior Manager - Corporate Operations.
2. To handle reservations requests related to hotel, car rental, coach, train, flight bookings and report to the Team Leader, Division Manager and Vice President.
3. To provide clients with visa information and submit the application.
4. To provide professional & up to date information on air fares & travel related matters to clients and colleagues.
5. To follow up on customer complaints.
6. To ensure enquiries are handled/delivered on time.
7. To handle and resolve customer complaints.
8. To liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and branches on reservation/ticketing matters.
9. To liaise and build rapport with airlines personnel, hoteliers and suppliers.
10. Recommend process improvements, attend training.
11. Provide on the job training for new team members.
12. To safeguard and not to disclose customer (personal and organisation) details and our companys confidential information.
13. Assist in Trade shows/Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
14. To ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
15. To ensure that all Standard Operating Procedures are adhered to.
16. Any other duties at the discretion of the company.

Job Specification

1. Bachelors Degree in Tourism & Hospitality Management, Business Administration or related field.
2. Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.

Related Experience

1. Minimum 3 years work experience in Travel/Airlines/Hotel.
2. 3 years experience in a similar capacity, preferably in a travel industry. General working knowledge of Travel Industry and related technologies.
3. Excellent knowledge of reservations systems (GDS), IATA rules and faring. Experience with project management.
4. Good command of MS Office and Excel.

Person Specification (Essential)

1. Strong verbal and written communication skills.
2. Good interpersonal skills, motivate, coach, and inspire others.
3. Demonstrate pro-active and can do solution driven approach.
4. Display initiative and ownership.
5. Be a positive role model for all staff - Team Player - Lead by example.
6. Good level of numeracy and analytical ability.
7. Capable of making sound judgments.
8. Rigorous, well organized, self-motivated.

Benefits

1. High reputable travel agency.
2. Flexi staff benefits.
3. Cross functional & high growth culture.

If this opportunity excites you and ignites a fire inside to discover more, we would love to meet with you. Experience in the travel industry is a bonus but not a requirement. More importantly, would be your growth mindset, appetite for leading positive change in people and culture.

Information :

• Company : Holiday Tours
• Position : Travel Counselor (Kuantan)
• Location : Kuantan, Pahang
• Country : MY