Regional Technical Support Specialist - Chromeleon CDS (SEA & Taiwan)

Work Schedule

Environmental Conditions

Job Description

This role is responsible for supporting Southeast Asia and Taiwan in all aspects related to Chromeleon CDS, including presales discussions and demonstrations, Installation Assistance, Technical Support, Implementing CDS Projects and the Promotion of Maintenance Contract. The objective is to expand the Chromeleon user base across SEATW and drive additional instrument revenue through enhanced customer engagement and service excellence.

Join Thermo Fisher Scientific and help bring our mission statement to life; to make the world healthier, cleaner, and safer. In this role, you will support Chromeleon CDS across SEA and Taiwan countries through:

• Pre-Sales Support: Technical discussions and demo setup with partners and country teams
• Installation & Solve: Assist with CDS installations and resolve technical issues
• Project Execution: Lead end-to-end CDS projects, including Computer System Validation (CSV)
• Market Development: Drive awareness and build a pipeline for enterprise CDS solutions
• Post-Sales Support: Ensure customer satisfaction and promote maintenance contracts

• Bachelors in Science/Engineering, ideally with IT/Computer Science background
• Proficient in Windows Server, VMs, SQL/Oracle DB, and cloud technologies
• 6+ years of hands-on experience in CDS implementation and support
• Strong knowledge of pharma regulations (data integrity, CSV, etc.)
• Superb communication and presentation skills; determined and independent

Information :

• Company : Thermo Fisher Scientific
• Position : Regional Technical Support Specialist - Chromeleon CDS (SEA & Taiwan)
• Location : Selangor
• Country : MY