Retail Manager

Jobstreet Malaysia | Kuching, Sarawak | MY

Primary Responsibilities

  • Manage the overall operation of a shop with not over 6 staff. Ensure the operation is efficient and meet related standard.

  • Handle shop operation related complaints and emergency properly.

  • Maintain sufficient & accurate stock level in the shop for our distributors

  • Promote & maintain security - shop facility, stock & personal safety.

  • Ensure the submission of daily Cash Sales Summary (CSS) on time and accurately.

  • Gather feedbacks from customers to improve the operation and customer service.

  • Maintain good relationship with vendors and external organizations-bank, police office, security etc.

  • Coach, motivate and train staff to maintain good customer service at all time.

  • Ensure the facilities within shop are in good condition through diligent monitoring & providing systematic maintenance.

  • To conduct monthly self-audit in the shop so as to ensure full compliance at all time.

  • Ensure full compliance with statutory/government bodies & observes rule of law when conducting business May it be licensing/regulatory or safety requirement.

Programs, Processes, Services:

  • Regular check on cashiering, payment collection, SA88 input, PRS information input

  • Regularly check on shop assets and equipment

  • Support company run Promotional, training & motivational activities

Strategy Development (AOP/LRBP)

  • Plan for yearly capital expenditure and manpower requirement

Staff Management:

  • Train staff to be courteous and helpful

  • Improve relationship with distributors, vendors and colleague

  • Staff Discipline

  • Develop Staff performance expectations & track performance.

Required Knowledge, Skills, Abilities (KSA) and/or Related Experience:

  • At least 5 years experience in shop/retail & 3 year in Supervisory position

  • He/ She must be customer service oriented, articulate & able to interact with people at all levels

  • Highly motivated and expected to lead shop staff to give high standard of customer service

  • He/ She must have personal integrity and take responsibility for his/ her actions


Information :

  • Company : Jobstreet Malaysia
  • Position : Retail Manager
  • Location : Kuching, Sarawak
  • Country : MY
Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-09-19 | Expired Date : 2025-10-19

Recomendations Jobs