Order Management (Executive)

Objectives of the Position

Order Management (Executive) will execute the customer order management processes with a consistent high level of service across ASEAN, Australia and New Zealand, and Taiwan for the Customer Service which is still with Global Business (GB).

Main Tasks

Operations and Performance

• Execute the Customer Order Management processes set up in KL Hub with the different models & interfaces

• Processing of sales and purchase orders from various customers in a timely manner

• Service contact for assigned countries - monitor order status and provide update information to the countries and customers

• BL draft checking (for LC orders, 3rd party supplier orders and key customer orders)

• Manage Insurance Certificate (if necessary)

• Follow up BL receipt status based on ETD

• Collection of Original Bill of Lading and other documents from goods suppliers

• Provide full and accurate required documents to customers

• Upload / maintain documents in SAP for audit trail

• Support documents for internal and external audit purpose

• Register all and follow-up with all non-conformances in the NCM system to ensure a quick and efficient customer response

• Participate proactively in new workflow for on time & accurate documents

• Ensure that delivery capability and reliability of all orders

• Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible

• Verifying pricing with Marketing and execute & monitor all guidelines implemented

• Troubleshooting and problem solving

• Process debit and credit notes wherever applicable (BU)

Requirements

Education

• Bachelor degree or High Diploma preferably in Business or Supply Chain Management

Working Experience

• 2-4 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling

Technical & Professional Knowledge

• Supply Chain Management / process knowledge, SAP (SD module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.

Information :

• Company : BASF
• Position : Order Management (Executive)
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY