IT Operations Engineer (SAP Basis)

We are seeking a highly experienced and energetic IT Operations Engineer (SAP Basis) for our Integrated Operations Center. The role involves monitoring critical IT services, incident de-escalation, and service restoration across SAP and non-SAP platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

As an IT Operations Engineer (SAP Basis), you will:

1. Manage and maintain both SAP and non-SAP systems to ensure high availability, performance, and reliability, including tasks like Event Management, Incident Management, Request Management, Release Management, Change Management, and Major Incident and IT Crisis Management.
2. Act as a spokesperson for the IT Operations team, liaising with various departments.
3. Troubleshoot and resolve complex technical issues, serving as a subject matter expert.
4. Identify opportunities for process improvements and implement best practices.
5. Lead and participate in IT projects, ensuring timely delivery and quality standards.
6. Mentor and guide junior team members, supporting team dynamics and professional development.
7. Manage and guide external managed services and IT product vendors.

• Bachelors or Masters degree in IT, computer science, or a related discipline with CGPA > 3.0.
• 6-8 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems.
• High proficiency in SAP systems and related IT infrastructure; experience in SAP performance is a plus. Familiarity with non-SAP products is advantageous. Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills for stakeholder management.
• Strong leadership skills for daily operations and troubleshooting.
• Availability to be on-call and perform maintenance on weekends approximately once a month.

Hilti is leading the digital transformation in the construction industry, pushing boundaries through advanced software, data-driven solutions, and state-of-the-art IT infrastructure. Join us to work on innovative projects utilizing AI, cloud computing, and analytics, collaborating with global teams, and growing your skills in a dynamic environment.

We foster a caring, performance-oriented culture recognized as Great Place to Work 2024. We provide competitive rewards and career development opportunities. Learn more at Kuala Lumpur | Hilti Careers .

Information :

• Company : Hilti
• Position : IT Operations Engineer (SAP Basis)
• Location : Petaling
• Country : MY