Executive, Customer Service/Telemarketers

About You

CARSOME is on the hunt for a talented and experienced Telesales and Customer Service (B2C) professional. We need a self-motivated individual with strong communication and negotiation skills. Your duties include identifying potential customers and setting up Free Test Drive appointments or Video Car Tours.

Your Day-To-Day

• Perform outbound calls based on leads assigned by Team Leads via CARSOMEs CRM system & handle leads via CARSOME WhatsApp platform.
• Attend to customer inquiries by providing accurate information regarding CARSOMEs used car business, products, and service offerings.
• Support customers in account registration, test drive appointments, and car bookings.
• Proactively persuade customers to reschedule canceled appointments.
• Proactively inform customers of ongoing deals and promotions.
• Deliver a high level of customer satisfaction.
• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME Telesales tools.

Your Know-How

• Education: SPM/Diploma/Degree.
• Proven experience in Customer Support, Service, or Telesales.
• Able to work in a fast-paced environment with a positive, sales-oriented mindset.
• Candidate with high integrity and values. Prior professional experience in the automotive industry is preferred but not compulsory.
• Willing to work on alternate 6 days, including public holidays and weekends.
• Office location: The Ascent, Kelana Jaya.
• Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin skills are a plus.

Information :

• Company : Different Technologies Pty Ltd.
• Position : Executive, Customer Service/Telemarketers
• Location : Petaling
• Country : MY