Customer Service Executive

About the Company

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you do?

• Accountable for accurately recording customer transactions/bookings using reservation systems.
• Handle all customer inquiries and requests in a professional and courteous manner via email, chat, call or any other method of communication.
• Be well versed in the facilities and services offered by all Shangri-La Hotels & Resorts. Recognize the customer’s circumstance and provide the right information/offer the best remedy.
• Provide a timely response to every complaint/issue raised by customers.
• Helps to generate revenue by cross-selling or upselling.
• Meeting or exceeding the KPIs set to ensure that the appropriate and acceptable levels of performance are maintained.

What are we looking for?

• Preferably min 1year experience in contact centre, hospitality, travel agency and customer service role.
• SPM/Diploma /Degree holder in any discipline or equivalent qualification with relevant working experience.
• Fresh graduates are highly encouraged to apply.
• Pleasant personality with good communication skills.
• Computer literate and internet savvy.
• Positive attitude and a team player with passion for delivering World Class customer service.
• Ability to work under pressure to meet or exceed set performance standards.
• Good command of spoken and written English.
• Ability to converse and/or write in Mandarin/Cantonese to serve specific markets and engage with Mandarin/Cantonese speaking clients and stakeholders.
• Willing to work in a shift environment.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Whats in It for You?

• Complimentary stays and attractive staff rate at any of our participating hotels worldwide.
• 5-day work week (shift-based)
• Competitive monthly salary of up to RM4,500, inclusive of meal, shift, transport, and language allowances.
• Discretionary performance-based bonuses and incentives.
• Paid training programs and opportunities for career development.
• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
• Annual preventive health screening

Information :

• Company : Shangri-La Group
• Position : Customer Service Executive
• Location : Federal Territory of Kuala Lumpur
• Country : MY