Customer Service Executive (Samsung Authorised Service Centre)

Responsibilities:

• To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
• Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
• Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
• Striving to achieve and maintain overall performance adhering to SLA.
• Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

Requirements:

• Candidate must possess at least a Diploma/Bachelors Degree in Public Relations/Marketing/Business Administration or equivalent.
• Fresh graduates are welcome to apply.
• Able to speak in English, Bahasa Malaysia and Mandarin
• Organized, strong communication and excellent time management skills
• High level of conceptual, analytical and problem solving skills
• Positive attitude, self-motivated and customer service orientation.
• Knowledge in Samsung products will be an added advantage.
• Applicants must be willing to work on rotational shift, weekend and Public Holiday.
• Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI Rewards
• EPF, SOCSO& EIS
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Medical Claim
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Information :

• Company : SNS Network (M) Sdn Bhd
• Position : Customer Service Executive (Samsung Authorised Service Centre)
• Location : Petaling
• Country : MY