Senior Executive, Customer Service

Job Responsibilities

• FCL Export Booking - ensure that bookings are placed with the carrier nominated by Customs or the CCP. Diligently monitor and follow up until the shipment is confirmed Shipped-On-Board

• Customers SOP full compliance - Adhere strictly to all customer-specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.

• Possess through knowledge of the process flow and export procedures for FCL, including a comprehensive understanding of all necessary shipping documents required for FCL exports.

• Collaborate closely with the Head of Department to fulfil all departmental job requirements - both implied and explicitly stated with enthusiasm, timeliness, and a proactive approach.

Qualifications and Experience

• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field. 

• At least 4 years working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.

• Proficient in both written and spoken English and Bahasa Malaysia.

• Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer and The CCP are added advantages.

• Good computer skills.

• Highly responsible and a good team-member.

Information :

• Company : OLL LOGISTICS (M) SDN. BHD.
• Position : Senior Executive, Customer Service
• Location : Penang
• Country : MY