Collection Specialist

Job description:

Important Remarks:

• This is a 6-12 Months contract role (might renew)

• Working Hours: 3PM- 12 AM

• Working location : George Town

• Hybrid working model

Key Responsibilities:

• Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.

• Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.

• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, among others.

• Monitoring and maintaining accounts within the assigned territory which includes the performance of reconciliations and adjustments. 

• Working with other business teams including but not limited to Sales, Order Management, and Client Services to solve customer issues that could hinder payment.

• Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.

• Assisting in the maintenance of customer contact information.

• Assist in mutual support and knowledge sharing of the global Credit and Collections team.

• Performing other related tasks as required.

Qualifications:

• At least a Bachelors degree in any field or relevant discipline.

• Preferably with 3-5 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment

• Candidates must have excellent verbal and written English communication, with a strong ability to work in global teams.

• Excellent problem-solving skills, strong attention to detail, and goal orientation are competencies critical to the success of this role.

• Commitment to excellent customer service

• Ability to prioritize and manage multiple responsibilities and meet deadlines

• Basic knowledge of MS Office Suite including Excel a plus

• Must be flexible to work as per the business requirements

Information :

• Company : EPS Malaysia
• Position : Collection Specialist
• Location : Penang
• Country : MY