Senior Agent, Customer Service (English)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, contributing to every individuals freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized applications (dApps). We are a trusted brand for large institutions seeking access to crypto markets, backed by our Proof of Reserves. Our core principles are: We Before Me , Do the Right Thing , and Get Things Done , which drive our culture and foster a rewarding, diverse environment.

What Youll Be Doing:

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, and voice.
• Liaising with both internal & external stakeholders to handle complaints and feedback related to websites, products, platforms, and services.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalating unresolved issues to Level 2/Supervisors as advised by operations management.

What We Look For In You:

• A Diploma in finance, customer service, or a related field.
• At least 2 years of experience in customer service, or a similar role.
• Excellent command of spoken and written English; multi-language skills are a plus.
• Ability to work independently in a fast-paced environment.
• Willingness to work according to a given schedule to support 24x7 operations.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: Passion for finding the right solution for customers and resolving issues efficiently.
• Excellent time management: Ability to multi-task while managing time effectively.
• Quick learner: Ability to ramp up quickly on product/process updates and act on feedback constructively.

Nice to Haves:

• Working knowledge of CRM tools, such as Zendesk.
• Familiarity with the crypto/finance technology industry.
• Experience working with teams across global offices and time zones.
• Basic computer knowledge: MS Office, MS Outlook, and Internet Explorer.
• Experience in call center customer service-related work.

Why Join Us?

• Competitive remuneration package.
• Excellent prospects for growth and promotion with assistance for skill development and training.
• Employee engagement, recognition, and appreciation programs.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds.

Information :

• Company : OKX
• Position : Senior Agent, Customer Service (English)
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY