Operation Assistant Manager - English - Penang

Team Leads shall meet or have the following education, work experience and otherrecommended requirements:

• 3 + years experience at handling customers within service/technical fields.
• Fluent, have acceptable accents, and speak clearly and understandably in each ofthe language(s) in which the Services are provided, as well as in English whererequired as a second language for the provision of Services.
• Ability to explain whats driving their teams performance in a concise and datadriven way.
• Ability to identify and grow talent, lead, motivate and coach direct reports.
• Proven ability to identify training needs and support development of programs.
• High level of integrity as demonstrated personally and professionally.
• Proven ability and passion to coach in one-on-one and also in a team setting with aclear data driven approach and tangible output for agents to improve.
• Outstanding customer service skills.
• Excellent written and verbal communication skills. Comfort communicating with alllevels of management and able to adjust messaging to different target audienceswith to-the-point communication.
• Excellent organizational skills and detail-oriented approach to problem solving
• Demonstrated proficiency in multi-tasking and prioritization.
• Clearly demonstrated passion for ensuring the success of Facebooks culture ofexcellence and commitment to quality and customer service.
• Previous personnel management experience with service/technical fields within CallCenter environment or tech/service/sales industry o Familiarity with projectmanagement
• Moderate understanding of business process improvement methods.
• Understanding of departmental policies and procedures

Information :

• Company : Teleperformance
• Position : Operation Assistant Manager - English - Penang
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY