Industrial Relations Manager

TDCX | Kuala Lumpur, Kuala Lumpur | MY

TDCX Federal Territory of Kuala Lumpur, Malaysia

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX:

  1. Attractive remuneration, great perks, and performance incentives
  2. Comprehensive medical, insurance, or social security coverage
  3. World-class workspaces
  4. Engaging activities and recognition programs
  5. Strong learning and development plans for your career growth
  6. Positive culture for you to #BeMore at work
  7. Easy to locate area with direct access to public transport
  8. Flexible working arrangements
  9. Be coached and mentored by experts in your field
  10. Join a global company, winner of hundreds of industry awards

What is your mission?

  1. Design and deliver an over-arching industrial relations strategy with the key focus on modernising.
  2. Set direction, create policies, and offer expert advice in all matters relating to corporate-wide industrial relations issues.
  3. Work with CHRO, Finance, managers, and People Business Partners to develop pay and other negotiating mandates for use across all bargaining groups.
  4. Build ER skills and expertise across the People department, including capabilities in employment legislation and industrial agreements.
  5. Co-ordinate and integrate all IR activity across the business into a coherent plan.
  6. Foster strong links with external networks and share best practices in the field of Industrial Relations.
  7. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  1. Candidate must possess at least a Degree in Human Resource Management/Business.
  2. Preferable with 7 - 10 years of working experience in the related field is ideal for this position.
  3. Well versed with Employment Act, Industrial Act, and prevailing HR practice legislations.
  4. Has excellent skills in communication and persuasion.
  5. Possesses robust skills in decision making and problem solving.
  6. Ability to formulate medium and long term IR strategy.
  7. Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the worlds best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Outsourcing and Offshoring Consulting

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Information :

  • Company : TDCX
  • Position : Industrial Relations Manager
  • Location : Kuala Lumpur, Kuala Lumpur
  • Country : MY
Next Process

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Post Date : 2025-06-03 | Expired Date : 2025-07-03

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