Store Manager/ Assistant Manager (Ipoh Parade)

In 2016, JD Sports expanded into the Malaysia market, and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition, with JD operating over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We proudly offer customers the latest products from globally recognized brands such as Nike, adidas, Puma, and The North Face, along with strong private labels like Pink Soda and Supply & Demand.

We inspire our people to reach higher levels of performance. To achieve these standards, we recruit only the best! All our colleagues are highly skilled, self-motivated, and constantly pursue perfection. Opportunities for progression arise quickly for those with the right qualities and ambition. We encourage our people to improve our business by challenging how we merchandise, sell, and manage operations, being creative and forward-thinking by suggesting alternative solutions.

Our team members from all levels collaborate to solve problems and seize opportunities. Our people are at the core of JD Sports and everything we do. Could you be the next to join the King of Trainers?

As a Store Manager, you will lead the store team, focusing on driving sales and maximizing profitability while delivering industry-leading service on the high street. You will aim to exceed your stores KPIs and uphold company standards, representing the business professionally.

• Maintain customer retention through first-class service.
• Handle inquiries and complaints, resolving issues promptly.
• Drive consistency within your team to achieve high service levels.
• Understand and utilize the Customer Service Measurement Program, including Observation Checklists.

• Achieve and exceed sales targets.
• Use Oracle reports such as Wall Sales, Branch Review, and Top Sales to inform sales strategies.
• Manage in-store devices to promote a wider range of products.
• Analyze footfall, transaction value, and conversion rates using the Trade Review Report, applying insights to improve store performance.

• Implement weekly visual merchandising briefs to maintain high standards.
• Use visual techniques to attract and motivate customers.
• Ensure new and advertised products are well-placed and visible.
• Update mannequins, displays, and windows according to guidelines.

• Develop team members and promote internal growth.
• Conduct regular training sessions to maintain high standards.
• Track internal progression and ensure completion of relevant assessments.

• 5-day working week
• Medical benefits
• Group insurance
• Competitive commission scheme
• Staff purchase privileges
• Positive working environment
• Opportunities for career advancement

Information :

• Company : JD Sports SEA
• Position : Store Manager/ Assistant Manager (Ipoh Parade)
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY