Policy Servicing Analyst
Zurich Insurance |
Kuala Lumpur |
MY
Purpose Evaluates, assigns and monitors the teams activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result Key Accountabilities
- Supervises assigned team members daily activities.
- They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
- They track the teams production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
- They understand, support and advocate the organizations overall strategy and communicate company strategies related to product, processes, policies and practices.
- They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurichs core values.
- Demonstrate commitment to corporate values.
- Take accountability for participating in the performance management cycle.
- Take action to improve performance on the job. Assist and support co-workers.
- Take action to manage own personal development.
- At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.
- Fresh Grads as are welcome to apply.
- Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.
Information :
- Company : Zurich Insurance
- Position : Policy Servicing Analyst
- Location : Kuala Lumpur
- Country : MY
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Post Date : 2025-05-02 | Expired Date : 2025-06-01