HRMS Support Specialist

Responsibilities:

• Perform customer services functions by answering customer requests and questions ad hoc.

• Implement and ensure adherence to security and data standards.

• Ensure system test according to testing policy and standard.

• Provide first line support on the system after completion of the implementation project.

• Troubleshooting system errors.

• Advise Clients Business and Core Application Team in utilizing the HR Avenue salient features and supported functionalities.

• Following up on unresolved issues via online support system and ensure that resolution takes place within agreed SLA.

Requirements

• Degree in IT / Computer Science.

• Experience supporting HR applications by responding to user calls, emails, or trouble tickets.

• Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end-user technical issues.

• Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team.

• Ability to communicate and present complex issues and analyses in an effective manner.

• Intermediate working knowledge of SQL Server and SQL Scripting.

• Excellent written and oral communication skills in English.

For more information about our company, visit: www.myquickhr.com

Information :

• Company : Applied Integrators
• Position : HRMS Support Specialist
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY