HR Specialist (Shared Services)

Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, were dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

Within our Regional Shared Service Centre, you will join a fast-growing company and will be responsible for supporting professionals we engage on behalf of our client. You will assist in managing back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities. We are looking for someone with global exposure and experience across the EMEA, AMERICAS, and APAC regions.

1. Support key employee lifecycle processes such as onboarding, data management, absence management, visa renewals, transfers, and offboarding.
2. Prepare HR documentation including employment contracts, amendments, policies, benefits enrollment, payroll documentation, onboarding guides, employment certificates, and termination certifications.
3. Organize and maintain employee records via our proprietary platform: input, update, and process forms related to HR activities.
4. Administer benefits on behalf of customers and professionals, collaborating with brokers and insurers for enrollments.
5. Provide payroll data, including time and expense details, supporting payroll administration in coordination with payroll teams and providers.
6. Conduct audits and data checks to ensure accurate and timely payments.
7. Participate in continuous improvement of HR processes and maintain SOPs and policies.
8. Communicate effectively with professionals and customers to resolve queries via email and other channels.
9. Ensure service excellence by adhering to SLAs and SOPs.
10. Liaise with partners/vendors including insurance, local service providers, and payroll providers to ensure seamless coordination.
11. Serve as the first point of contact for professionals during onboarding and offboarding.

1. 5-8 years of HR operations experience; SSC experience is desirable.
2. Knowledge of HR procedures and policies.
3. Basic understanding of labor legislation in the APAC region is advantageous.
4. Experience handling offboarding processes is a plus.
5. Proficiency in English (written and verbal).
6. Proficient in MS Office.
7. Strong problem-solving skills and resourcefulness.
8. Experience in stakeholder management and building positive relationships.
9. Attention to detail, self-motivation, and excellent time management.
10. Strong communication skills with the ability to provide feedback and suggest improvements.
11. Comfortable working in an international, multicultural environment.
12. Flexible regarding time zones and adaptable to a dynamic environment. Shared service experience is an advantage.

We consider all qualified applicants who meet the inherent requirements. Background checks, including criminal record checks, may be required.

G-P. Global Made Possible.

We are an Equal Opportunity Employer committed to diversity, equity, and inclusion. We prohibit discrimination and harassment based on race, color, creed, religion, national origin, age, sex, gender, sexual orientation, marital status, military status, disability, genetic information, or any other protected status.

We provide reasonable accommodations for individuals with disabilities. Please contact us at if needed.

Information :

• Company : G-P
• Position : HR Specialist (Shared Services)
• Location : Malaysia
• Country : MY