Hotel Operations Executive

Job Responsibilities:

• Process booking amendments to hotels as requested by Sales, ensuring adherence to timelines and SLAs. Follow up with hotels when necessary.
• Accurately update confirmations and related information in the in-house system based on hotel feedback.
• Monitor the live booking screen to ensure all bookings are confirmed within the expected lead time set by Sales.
• Handle inquiries from the Sales team regarding hotel-related matters for live bookings.
• Coordinate with hotel partners and/or other MIKI offices to provide timely responses to Sales.
• Deliver additional important information about incoming groups or clients to hotels as required by Sales.
• Investigate client-reported issues in detail, negotiate with hotel partners and Sales as needed, and prepare internal documentation for managerial approval.
• Maintain the shared database and case reports relevant to the assigned region.
• Track handover cases to ensure smooth continuation once earlier requests are completed.
• Distribute general hotel-related information to relevant departments for validation and dissemination.

Requirements:

• Diploma in Hospitality & Tourism Management, Business Administration, or at least 2 years of working experience in a similar service-related industry.
• Strong verbal and written communication skills, with the ability to prepare reports.
• Proficiency in using spreadsheet software and general computer applications.
• Experience in information processing and analytical decision-making environments.
• Willingness to work evening shifts and on a rotational basis during public holidays.
• Knowledge and practical understanding of European destinations is an added advantage.
• Candidates available on short notice or immediately are highly preferred.

Benefits & Perks:

• Attractive remuneration package including performance bonuses, bi-annual incentive bonuses, and transportation allowance.
• Comprehensive group medical insurance (exceeding statutory requirements).
• Minimum 14 days of annual leave, EPF, and SOCSO contributions.
• Free training and coaching provided for beginners.
• Incentive tours, long service awards, employee recognition programs.
• Annual company party/dinner.
• Convenient location at Menara Worldwide and a supportive, inclusive team environment.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• What is your current notice period?
• Please indicate your salary expectations?
• Are you open to traveling to Kuala Lumpur if you have been selected?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person

Information :

• Company : Miki Travel Sdn Bhd
• Position : Hotel Operations Executive
• Location : Kuala Lumpur
• Country : MY