Field Service X (Thermal)

Position Summary:

The Senior Field Service Engineer - Thermal Solutions is responsible for providing technical expertise, on-site support, and maintenance for Vertivs thermal management solutions, including precision cooling systems, CRAC/CRAH units, in-row cooling, and liquid cooling technologies. This role involves installation, troubleshooting, preventive maintenance, and customer support to ensure the reliability and efficiency of mission-critical cooling infrastructure.

Key Responsibilities:

1. Installation & Commissioning

• Perform installation, startup, and commissioning of Vertivs thermal solutions.
• Ensure proper configuration and integration with power, IT, and facility infrastructure.
• Conduct performance testing and validation to meet system specifications.

2. Technical Support & Troubleshooting

• Diagnose and resolve mechanical, electrical, and control system issues in cooling equipment.
• Provide remote and on-site troubleshooting for customers.
• Utilize diagnostic tools and software to perform root cause analysis.

3. Preventive & Corrective Maintenance

• Conduct regular inspections, cleaning, and servicing of cooling units.
• Perform component replacements, firmware updates, and calibration adjustments.
• Ensure cooling systems meet efficiency and performance benchmarks.

4. Emergency Response & On-Call Support

• Provide 24/7 emergency support to minimize system downtime.
• Respond quickly to critical cooling failures in data centers and other facilities.

5. Customer Training & Support

• Educate customers on best practices for cooling system operation and maintenance.
• Provide recommendations for energy efficiency improvements and system optimization.

6. Compliance & Documentation

• Ensure all service activities comply with safety, environmental, and regulatory standards.
• Maintain detailed service logs, technical reports, and maintenance records.

7. Continuous Improvement & Technical Expertise

• Provide feedback to engineering and R&D teams for product enhancements.
• Stay updated on new cooling technologies, refrigerants, and energy-efficient practices.
Mentor and train junior field service engineers to enhance team capabilities.

Qualifications & Requirements:

• Bachelors degree or diploma in Mechanical, Electrical, or HVAC Engineering (or a related field).
• 5+ years of experience in thermal solutions, HVAC, or data center cooling systems.
• Strong expertise in precision cooling, CRAC/CRAH, in-row cooling, and refrigerant-based systems.
• Hands-on experience with cooling system controls, PLCs, and monitoring software.
• Ability to read and interpret technical diagrams, schematics, and service manuals.
• Experience with refrigerant handling, leak detection, and system charging (EPA certification preferred).
• Strong problem-solving skills and ability to work independently in high-pressure environments.
• Willingness to travel to customer sites for service assignments.
Excellent communication and customer service skills.

Preferred Qualifications:

• Diploma/Degree in HVAC, refrigeration (EPA 608), or data center cooling systems.
• Experience with liquid cooling technologies, adiabatic cooling, and free-cooling systems.
• Knowledge of DCIM (Data Center Infrastructure Management) and remote monitoring tools.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 [SJA1] countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the companys career page located on Vertiv.com/Careers

Information :

• Company : Vertiv
• Position : Field Service X (Thermal)
• Location : Masai
• Country : MY