ERP Application Support Specialist

Not Another Headhunting Company | Kuala Lumpur, Kuala Lumpur | MY

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Our client, a leading multinational organization with a presence in over 90 countries, is seeking an ERP Application Support Specialist to join their regional IT support team.

This is a critical position focused on supporting the companys global InforLN ERP systems. You will be the primary contact for technical and functional support, collaborating with a global team of IT professionals.

Key Requirements (Non-Negotiable):
  • Fluent Mandarin (spoken & written) — essential for cross-border support and communication
  • Hands-on experience with InforLN ERP — must have used it in a support or technical capacity
What you will do:
  • Provide L1/L2 support for enterprise applications, especially InforLN ERP, to global internal users
  • Manage support tickets, troubleshoot issues, and provide timely resolutions via email, phone, or ticketing systems
  • Create and manage user roles and accounts in accordance with compliance and governance policies
  • Document troubleshooting steps, support workflows, and solutions for global knowledge sharing
  • Monitor application performance and proactively identify risks or inefficiencies
  • Collaborate with developers, solution analysts, and infrastructure teams on escalations and enhancements
  • Participate in regression testing, system updates, and user acceptance testing (UAT)
  • Support continuous improvement initiatives, automation, and system optimization efforts
What you will need:
  • 3+ years of experience in application or ERP support, ideally in a multinational or shared services environment
  • InforLN ERP knowledge is essential (functional or technical)
  • Fluent in Mandarin and English (additional Asian languages are a plus)
  • Familiarity with ITIL processes and incident management best practices
  • Strong communication and stakeholder engagement skills
  • Detail-oriented with analytical thinking and a proactive attitude
  • Bachelors degree in Computer Science, Information Technology, or a related field
Nice-to-haves:
  • Exposure to other ERP systems or enterprise IT tools
  • ITIL or other relevant certifications
  • Experience supporting large-scale ERP implementations or upgrades
Additional Information:
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Human Resources Services
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Information :

  • Company : Not Another Headhunting Company
  • Position : ERP Application Support Specialist
  • Location : Kuala Lumpur, Kuala Lumpur
  • Country : MY
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Post Date : 2025-07-07 | Expired Date : 2025-08-06

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