eCommerce Customer Service Live Chat Agent

About this Team

Whats the team function?

Customer Experience team is responsible for:

entire shopping experience of customer, starting from pre-sales until after-sales services

leaving a incomparably WOW impression to customers that support DASHER

upholding DASHERs vision to provide futuristic shopping experience, NOT just about pushing SALES but fighting for the greatest EXPERIENCE that customers enjoy

Whats your role?

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok

Be Fast

Be Accurate

Make Customer Happy

Encourage Customer to Purchase

Convert Customer into DASHERs friend

Whats the skill required?

Fresh graduates are welcomed to apply! Training will be provided.

Typing speed with 40 words or above per minute

Able to commute to Setia Avenue, Setia Alam (hybrid position, no need come to office everyday)

Able to work on shift rotation basis, currently we have two shifts: day shift (8am to 5pm) and night shift (3pm to 12am)

Whos there to support you?

Do not worry! Everything starts with a training where your senior will guide you through our products information and internal communication process flow.

After the onboard training session, you will be guided by your team lead starting the day-one you are on-ground, youre not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.

You will be involved into various internal sharing session about latest info on new product launching and marketing promotion related news update.

1. Must-have:

EPF, SOCSO, EIS Contribution

Contractual Annual Bonus

Medical Leave

Compassionate Leave

2. General:

Medical Benefit

Optical Benefit

Insurance

Macbook provided

Anniversary Gift - Thank you to be with us!

Birthday Gift - Must celebrate!

Snacks, and Refreshment provided

La Familia Benefit - youre encouraged to spend time with family, treat them a meal and claim back from DASHER!

Staff Discount - The deal can go real crazy~

Festive Gifts and Celebrations

Engaging bonding activities - sports, movie night and more - non-mandatory and feel free to suggest for more!

Nurturing Your Growth, Our Priority

Challenging Industry - never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, were facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Elite Teammates - a dream team

DASHER always committed to maintain a positive organisational culture, and further improve it. You will be working with different people with different strengths and expertise, but yall share a thing in common, which is yall is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates!

Career Progression - clear path ahead

DASHER has a high expectation on you to learn and grow fast. Youre expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, its your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following languages are you fluent in? How much notice are you required to give your current employer? How many years experience do you have as a Customer Service Role?

Retail & Consumer Products 101-1,000 employees

Dasher is a dynamic company involved in e-commerce, B2B, corporate sales, retail, and brand management.

We are active sellers on Shopee, Lazada, TikTok, and Shopify, with over 20 retail outlets across Malaysia and Singapore.

As an authorized distributor for brands like Xiaomi, 70mai, Levoit, Dreame, and more, we continue to grow rapidly.

Our presence extends beyond Malaysia—we have a sourcing hub in Shenzhen and entered the Singapore market in 2020.

With a team of over 200 and growing, Dasher is now eyeing expansion into our next foreign market.

Wait no more! Join our elite team in sales and marketing, tackle challenges, and grow alongside supportive teammates.

Dasher is a dynamic company involved in e-commerce, B2B, corporate sales, retail, and brand management.

We are active sellers on Shopee, Lazada, TikTok, and Shopify, with over 20 retail outlets across Malaysia and Singapore.

As an authorized distributor for brands like Xiaomi, 70mai, Levoit, Dreame, and more, we continue to grow rapidly.

Our presence extends beyond Malaysia—we have a sourcing hub in Shenzhen and entered the Singapore market in 2020.

With a team of over 200 and growing, Dasher is now eyeing expansion into our next foreign market.

Wait no more! Join our elite team in sales and marketing, tackle challenges, and grow alongside supportive teammates.

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Information :

• Company : Dasher
• Position : eCommerce Customer Service Live Chat Agent
• Location : Shah Alam, Selangor
• Country : MY