Customer Support Officer

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Your Impact & Opportunity: 1. Data Management Specialist:

• Accurate Data Input: You will be responsible for inputting and managing export data, ensuring that every piece of information adheres to the Export Standard Operating Procedures (SOPs).
• Maintain Data Integrity: Ensure the accuracy of shipment information, critical for smooth operations.
• Data Security: Handle sensitive customer and company information with utmost discretion to maintain confidentiality.

2. Booking & Shipment Management:

• Quick Booking Creation: Independently create and manage Quick Bookings within the CargoWise system, which is the core software used to initiate shipment processes.
• Shipment Consolidation: You will manage consolidation registrations and generate Shippers Instructions, ensuring proper handling and clear communication with all stakeholders involved.

3. Serve as a Key Information Contact:

• Respond to Inquiries: You will be a key point of contact for both internal and external stakeholders, responding to inquiries with accuracy and efficiency.
• Manage Documentation: Proactively access, organize, and manage shipment documentation, ensuring all required files are readily available for various stakeholders.

4. Quality Assurance & Collaboration:

• Proactive Communication: Communicate with both internal and external stakeholders (e.g., vendors, clients, and other departments) to ensure smooth operations and timely processing.
• Teamwork: Collaborate effectively with various team members, ensuring that tasks are completed efficiently, and any issues are addressed quickly.

5. Confidentiality and Data Security:

• Uphold Confidentiality: As youll be handling sensitive customer and company information, ensuring confidentiality and following strict data protection protocols will be a key part of your role.

What You Need to Succeed: 1. Professional Growth and Development:

• Learning Opportunities: This role offers a chance to gain hands-on experience in the fast-paced logistics and shipping industry. You will be trained to manage global shipments and learn industry-standard systems and procedures.
• Career Pathways: Toll Global Forwarding encourages growth within the company. You will have opportunities to develop professionally and advance your career in global logistics.

2. Collaborative Work Environment:

• Team Support: You will be part of a supportive and collaborative team environment where you can learn from experienced professionals and contribute to team successes.
• Global Exposure: The opportunity to engage with a diverse network of colleagues and partners from different parts of the world, fostering an international career.

3. Contribution to Global Operations:

• Hands-On Impact: Youll play an essential role in ensuring the efficiency of global trade and export operations, contributing to a large-scale logistics network.
• Innovative Initiatives: Participate in continuous improvement initiatives, bringing fresh perspectives to the team and helping optimize operational processes.
• Mandarin Communication: Fluency in Mandarin (written and spoken) is crucial for effective communication with international partners and stakeholders, especially those in Mandarin-speaking regions.

• Fluency in Mandarin & English: The ability to communicate effectively with diverse teams and customers across international borders.
• Attention to Detail & Accuracy: The role demands a high level of precision in managing data and handling sensitive information.

What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you dont meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if youre interested in this role but your past experience doesnt align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Information :

• Company : Toll Group
• Position : Customer Support Officer
• Location : Bayan Lepas
• Country : MY