Customer Service Operations Associate (Japanese Speaker)

Keysight is at the forefront of technological innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, testing, manufacturing, and optimization. Our approximately 15,000 employees create world-class solutions across communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of technological advancement and a passion for solving challenging problems with industry-first solutions. Diversity, equity & inclusion are core to our culture and drive innovation at Keysight. We believe that when people feel a sense of belonging, they are more creative, innovative, and able to thrive throughout their careers.

• Respond to customer requests for service, repair, and calibration, including warranty/contract and per-incident support. Manage pick-up and transhipment activities.
• Analyze and respond to customer quotations promptly and accurately, ensuring compliance with Keysight policies, terms, and conditions.
• Manage the closure of service orders.
• Understand customer needs and take ownership to ensure customer satisfaction within the assigned area.
• Trigger customer billings in a timely manner, in accordance with defined policies and standards.
• Perform error corrections to resolve stuck orders.

• Proficiency in English and Japanese is required (Japan Market).
• Ability to handle multiple tasks and responsibilities effectively.
• Capacity to work under stress.
• Experience with standard approaches to simple problem resolution.
• Basic escalation management skills.
• Basic IT and technology knowledge.
• Bachelors or university degree or equivalent.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Information :

• Company : Keysight Technologies
• Position : Customer Service Operations Associate (Japanese Speaker)
• Location : Seberang Perai, Penang
• Country : MY