Customer Service Officer

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - its a place where you can grow, belong and thrive.

Your day at NTT DATA

The Assistant Managed Services Client Service Desk Administrator is an entry-level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key responsibilities:

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry-level administrative tasks as required by the team.
• Receives, validates, and logs client requests, capturing request details.
• Follows escalation procedures on critical calls and requests, analyzing and interpreting requests for proper categorization and prioritization.
• Works closely with colleagues to keep users updated on the progress of pending tickets/requests.
• Maintains all relevant documentation related to tickets/requests, including client information.
• Communicates professionally, provides updates, and ensures clients are aware of actions being taken on their behalf.
• Performs any other related tasks as required.

To thrive in this role, you need to have:

• Ambitious self-starter with the ability to work under general direction.
• Sound judgment to escalate issues appropriately.
• Ability to interact effectively with various stakeholders.
• Integrity to ensure excellent client service and retention.
• Good attention to detail and client focus.
• Effective verbal and written communication skills.
• Ability to work in a 24x7 shift structure based on a defined roster.

Academic qualifications and certifications:

• High School Certification

Required experience:

• Basic level experience in the technology industry and call center environment.

Workplace type:

Office-based / Hybrid / As specified

About NTT DATA

NTT DATA is a $30+ billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, long-term success, and investing over $3.6 billion annually in R&D. As a Top Employer, we have diverse experts across more than 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and digital infrastructure. Headquartered in Tokyo, NTT DATA is part of the NTT Group.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer, embracing diversity and providing an environment free from discrimination and harassment. We do not discriminate based on age, race, gender, sexual orientation, religion, nationality, disability, or any other protected category. Join our global team and accelerate your career with us. Apply today.

Information :

• Company : NTT Data
• Position : Customer Service Officer
• Location : Cyberjaya, Selangor
• Country : MY