Customer Service cum Road Tax Renewal Executive

Key Responsibilities:

• Attend to customer inquiries via phone, email, WhatsApp, and in-person.
• Provide detailed information on road tax renewal procedures, vehicle insurance options, and documentation requirements.
• Process road tax renewals through relevant government portals or systems.
• Coordinate with JPJ, insurance providers, and other agencies when needed.
• Ensure all customer records and documents are accurately updated and filed.
• Follow up with customers to confirm successful renewals or gather missing information.
• Handle complaints or issues professionally and escalate when necessary.
• Maintain knowledge of the latest regulations and policies regarding road tax and insurance.
• Support general office administrative tasks and other duties assigned by the supervisor.

Requirements:

• SPM/Diploma or equivalent; higher education is a plus.
• Prior experience in customer service or the automotive/insurance industry is an advantage.
• Basic understanding of road tax and vehicle insurance processes.
• Good communication skills in English, Bahasa Malaysia, and Mandarin is a plus point.
• Customer-oriented with a friendly and helpful attitude.
• Able to work independently and manage time efficiently.
• Proficient in Microsoft Office and online systems.

Benefits:

• EPF/SOCSO/EIS
• On-the-job training provided
• Friendly working environment
• Career growth opportunities
• Attendance allowance upon confirmation

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM2,300.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Performance bonus

Work Location: In person

Expected Start Date: 05/02/2025

Information :

• Company : My Roadtax Store Sdn Bhd
• Position : Customer Service cum Road Tax Renewal Executive
• Location : Petaling Jaya
• Country : MY