Customer Service Associate Specialist (Healthcare)

• Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyze inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
• Train and develop Customer Service Representatives in the department, including side-by-side onboarding training/mentoring, continuous improvement and system enhancement training. Provide dedicated onboarding/training support during the training period.
• Participate in technology assessments and propose solutions regarding system/process improvements, training related to customer service, and team development. Assist with user testing and implementing upgrades and/or new programs within the department.
• Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC.
• Provide support to commercial team on consignment stocks planning and management

Job Type: ContractContract length: 12 months

Pay: RM5,000.00 - RM7,500.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Fixed shift

Supplemental Pay:

• Performance bonus

Experience:

• knowledge of JDE and SFDC: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person

Information :

• Company : Recruit Express
• Position : Customer Service Associate Specialist (Healthcare)
• Location : Kuala Lumpur
• Country : MY