Customer Relations - IT & Compliance

Base Network | Kuala Lumpur | MY

Client Relations Executive - IT & Compliance

About the Role

ClientBase is a Singapore-based IT and PDPA Compliance Advisory firm that manages the full IT environment for professional service firms — with a strong focus on data protection and regulatory compliance.

Were looking for a Client Relations Executive - IT & Compliance to serve as the reliable first point of contact for our clients. Youll assist with their day-to-day IT needs, manage subscriptions and devices, and coordinate with internal teams on compliance-related matters.

This role blends client relationship management, light IT support, and compliance coordination. If you are tech-comfortable, organized, and service-minded, this may be the role for you.

Key Responsibilities:

  • Serve as the main contact for assigned clients and respond to enquiries promptly
  • Provide basic IT support (e.g., password resets, email access, printer/scanner setup, internet issues)
  • Manage and track client IT subscriptions (e.g., Microsoft 365, antivirus, Zoom)
  • Assist in onboarding tasks such as VM access, email setup, and software installations
  • Help schedule and track compliance-related tasks, reviews, or reports
  • Keep detailed records of client interactions and follow-up tasks in the CRM
  • Redirect client issues related to PDPA, virtual machines (VMs), or complex IT matters to the appropriate internal department
  • Build and maintain trust-based client relationships through consistent support

What were looking for:

  • Strong English communication skills (written and verbal)
  • At least 2 years of experience in a client-facing role (support, admin, account management, or similar)
  • Comfortable with technology and common IT tools — not expected to solve everything, but able to handle and coordinate basic issues
  • Detail-oriented and highly organized in managing client follow-ups and internal handovers
  • Service-focused, dependable, and capable of working independently in a remote setting
  • Bonus: Experience working with law or accounting firms, or basic knowledge of PDPA/compliance

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Work Location: In person

Expected Start Date: 07/01/2025


Information :

  • Company : Base Network
  • Position : Customer Relations - IT & Compliance
  • Location : Kuala Lumpur
  • Country : MY
Next Process

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Post Date : 2025-06-09 | Expired Date : 2025-07-09

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