CUSTOMER RELATIONS EXECUTIVE

Honda Tiong Nam Motor Sdn Bhd | Shah Alam | MY

We are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands-on professionals to join the dynamic team at our team.

Job Description

  • Conduct Service Reminder to customer through SMS and calls
  • Coordinate and record customers appointment booking
  • Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities
  • Handle customers concern, analyse root cause and take improvement activities
  • Ensure all customers voice is promptly reported to Management
  • Liaise and communicate with internal staff/management to ensure prompt and effective reply
  • Ensure customer database is updated in timely manner and always protected through constant monitoring to ensure compliance to customer data utilization
  • Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
  • Conduct invitation, record customers appointment and coordinate parts ordering for Product Update
  • Coordinate activity with Sales

Job Requirement

  • Minimum Diploma in any field, with 2 years experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
  • Excellent Communication and Interpersonal skills
  • Strong Language Skills a) Able to communicate effectively in English, Malay and local dialects (written and spoken) b) Prepare simple report (if required)
  • Customer Service Oriented and embrace that “Customers Come First” mind set
  • Competent in Microsoft Office (Word, Excel, Power Point).
  • IT literate
  • Independent, high commitment, self-motivated and able to promote good problem solving

Other

  • Fresh graduates are encouraged to apply
  • Training is provided
  • Attractive incentives

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Fixed shift

Supplemental Pay:

  • Yearly bonus

Information :

  • Company : Honda Tiong Nam Motor Sdn Bhd
  • Position : CUSTOMER RELATIONS EXECUTIVE
  • Location : Shah Alam
  • Country : MY
Next Process

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Post Date : 2025-05-02 | Expired Date : 2025-06-01

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