Client Onboarding Specialist

The Client Onboarding Specialist will execute the activities in the Client Onboarding process, inclusive of account opening with a strong focus on ensuring that client identification documentation, name screening, and data capture activities meet Blueberrys policies, standards, and applicable legal and regulatory requirements

Key Accountabilities

A Client Onboarding Specialist plays a crucial role in ensuring a seamless transition for new clients into a companys services or products. Here are the key accountabilities associated with this position:

• Manage the end-to-end client onboarding process.
• Conduct KYC procedures and ongoing due diligence under multiple regulatory frameworks for prospective and existing client accounts (account onboarding).
• Safeguard client privacy and ensure all standard operating procedures are compliant to relevant laws and regulations.
• Work closely with the sales team to facilitate the collection of relevant documents in accordance with the prevailing account setup procedures.
• Perform qualitative and quantitative check on New Account Documentation for all clients.
• Review customer identification files and ensure all accounts satisfy the required standards including KYC, AML and appropriateness and sanctions checks before onboarding.
• Identify, record and resolve/escalate suspicious findings following well established escalation and reporting obligations.
• Deliver continuous operational improvements, in view of the changing operating and regulatory environment.
• Meet and exceed KPIs set on a daily, weekly, and monthly basis.
• The position is required to carry out any additional duties or projects to the department/team.

Be an ambassador for Blueberry in the market; promote our interests and reputation.

• Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
• Demonstrate advanced levels of competence in leadership capabilities required of the position.
• Engage, support, motivate and develop capability and potential in others.
• Attract, retain, and develop talent to complement Blueberrys values and behaviors.
• Reward and recognize good performance aligned to Blueberrys values and goals and manage poor performance in a timely manner.
• Be an ambassador for Blueberry in the market; promote our interests and reputation.
• Follow our policies, procedures, and code of Ethics and Conduct.
• Protect our confidential information and intellectual property.
• Play an active role in your safety and the safety of others around you.
• Inspire confidence and urgency within the department and across the team for the delivery of timely, high-quality service to internal and external customers.
• Foster a culture of continuous improvement.
• Continuously drive agility and flexibility in responding to market and industry changes.

• Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)

• 1-2 years relevant experience in client onboarding, customer account management, or a customer service role.
• Mandarin language proficiency is highly preferred to support communication with key stakeholders.
• Good written, verbal, and interpersonal communications skills (in English)
• High attention to detail with the ability to maintain quality even in busy times
• Strong time management skills with the ability to prioritise tasks under pressure.
• Ability to use good judgment, act, and make decisions with integrity.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• An understanding of customer identification regulations and requirements.
• Desire and passion for service excellence, continuous learning, and improvement
• Experience with CRM software (e.g. Salesforce).
• Ability to effectively collaborate and work as part of a team
• Experience within the Financial Services, Banking, or Trading industry
• An understanding of CFD back-office processes

Information :

• Company : Blueberry Markets Group
• Position : Client Onboarding Specialist
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY