Client Engagement Executive

Membership Management

• Prepare membership agreement before invoices are issued to customers.

• Process publication orders and submit to ECRI USA on timely basis.

• Monitor members subscription expiration date and update to the superior on a regular basis.

• Generate various monthly reports for the Business Development team.

• Manage publication members database (CRM) - registration of new clients; onboarding new membership clients; manage renewals of existing memberships; changes of users details, update on contacts etc

Sales

• Provide advisory to clients on the availability of ECRI products and upsell whenever possible.

• Communicate and work within the team to respond to clients queries.

User Training

• Conduct comprehensive training of ECRI products for new and existing users.

• Create and maintain user documentation and training materials.

• Address user queries and concerns related to ECRI products.

Quality Improvement

• Prepare customer surveys to collect user feedback and testimonials.

• Analyze user feedback and comments to identify areas for improvement and optimize ECRI products.

 Tender Monitoring

• Proactively monitor tenders, and RFPs from various countries within the region.

• Analyze tender and RFP documents to identify potential business opportunities.

• Collaborate with various department to prepare and submit compelling proposals.

 Others

• Any arising duties to support the Business Development team.

Information :

• Company : ECRI
• Position : Client Engagement Executive
• Location : Subang Jaya, Selangor
• Country : MY