Software Support

This job is for a Software Support Engineer, your go-to person for solving software problems. You might like this job because you get to help people daily, troubleshoot issues, and improve software based on user feedback! We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. Key Responsibilities: Handle incoming support requests via phone, email, and support ticketing system. Troubleshoot software issues, identify root causes, and provide effective resolutions. Analyze problems and propose practical, reliable solutions. Apply and test fixes to ensure issue resolution before deployment. Collect and document customer feedback to support continuous improvement. Maintain accurate records of support activities and solutions. Job Requirements

Exceptional verbal and written communication skills. Strong listening skills, patience, and empathy. Proven experience in customer service and relationship management. Excellent analytical and critical thinking abilities. Prior experience as a Software Support Executive, Application Support Executive, or similar role. Bachelors degree in Information Technology, Computer Science, or related fields. Skills

Critical Thinking Verbal Communication Skills Information Technology Software Development Troubleshooting (Problem Solving) Software Engineering Company Benefits

Friendly working environment and relaxation spaces. No corporate agendas or political affairs; everyones ideas are welcome. Casual dress code, as long as it is professional and appropriate. Further education sponsorship for interested candidates. Employee growth plans including mentorship programs. Personal development trainings in communication, agility, and leadership. Company socials and work parties to enhance team bonding. Our Vision and Mission

Our vision is to be the #1 business software provider in Malaysia. Our mission is to deliver high-quality service, continuously learn and evolve, and build strong, lasting partnerships.

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Information :

• Company : iDynamics Software Sdn Bhd
• Position : Software Support
• Location : Seremban, Negeri Sembilan
• Country : MY