Service Desk Analyst (Japanese Speaker)

DXC Technology | Petaling | MY

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Service Desk Analyst (Japanese Speaker)

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DXC Technology . This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment. Job Description

We are seeking a highly motivated individual to join our team as a

Service Desk Analyst . The ideal candidate will be responsible for resolving technical issues related to network, hardware, and software for both internal and external customers, providing proactive support, and ensuring customer satisfaction. Key Responsibilities

Serve as the single point of contact for troubleshooting and resolving technical issues related to network, hardware, and software based on customer needs. Provide answers to service, product, and technical inquiries for current and legacy products. Offer proactive support to help reduce the occurrence of issues. Collaborate with team members to meet service-level agreements (SLAs). Communicate effectively in both writing and speech. Qualifications

Diploma or Bachelors degree. 3-5+ years of relevant technical experience. Proficiency in Japanese, certified with JLPT Level 2/N2 or BJT J3 (advantage). Skills & Experience

Strong communication skills in Japanese and exceptional customer service skills. Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese. Knowledge of network, computing hardware, software, and peripheral devices. Familiarity with case management tools. Ability to adapt to a changing environment and work under high pressure. Willingness to work on a staggered normal working schedule in Petaling Jaya. This position is based in Petaling Jaya and offers an excellent opportunity to develop technical support skills within a supportive environment. DXC Technology values community and inclusivity, fostering an environment where everyone can thrive. Note: This job posting is active and accepting applications.

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Information :

  • Company : DXC Technology
  • Position : Service Desk Analyst (Japanese Speaker)
  • Location : Petaling
  • Country : MY
Next Process

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Post Date : 2025-09-22 | Expired Date : 2025-10-22

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