| Position | Senior Technical Support Engineer (Contract On-site Lead) |
| Posted | 2025 September 30 |
| Expired | 2025 October 30 |
| Company | Tapway Sdn Bhd |
| Location | Petaling | MY |
| Job Type | Full Time |
Latest Job Information from Company Tapway Sdn Bhd as position Senior Technical Support Engineer (Contract On-site Lead). If Job Vacancy Senior Technical Support Engineer (Contract On-site Lead) in Petaling matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Tapway Sdn Bhd as the position Senior Technical Support Engineer (Contract On-site Lead) below matches your qualifications.
Job Description
Vibrant and dynamic work environment
Competitive salary
Great growth potential in a fast-growing AI and Cloud industry
Work location: 1 Utama Mall
Employment Type: Contract for 1 year (Potential for renewal depending on project basis and performance)
Project type: ANPR (Automatic Number Plate Recognition)
Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.
Thus, we are looking for an Sr Technical Support Engineer to:
Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
Act as the primary escalation point for complex technical issues.
Coordinate troubleshooting efforts and assign tasks to technical support staff.
Liaise with the mall's facility management team and vendors for maintenance and repair schedules.
Liaise with Tapway's personnel for knowledge transfer and L3 troubleshooting / rectification
Ensure compliance with SLAs, uptime requirements, and incident response times.
Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
Conduct training and guidance for junior technical support staff.
Document system updates, fixes, and modifications for reference.
Job Requirements
Basic knowledge of computer networking and operating systems
2-3 years experience in technical support fields or project management.
Software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System
Possess good software and hardware troubleshooting skills.
Must have own transport to travel to client's sites
Must be willing to work on short notice outside of work hours
Team player and able to deliver solutions within a tight timeline.
Good communication skills in written and spoken English and Bahasa Malaysia.
Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
An unending willingness to learn
Strong leadership qualities
Must be willing to work in a highly dynamic and challenging technology company environment.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Technical Support Engineer (Contract On-site Lead) at the office Petaling above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »