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Customer Success Manager

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SalesWorks Group 1 week ago Be among the first 25 applicants Join to apply for the

Customer Success Manager

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SalesWorks Group With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 6 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About SalesWorks

With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 6 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About The Role

Are you passionate about building strong client relationships and delivering exceptional value? Were looking for a Customer Success Manager to join our dynamic team at SalesWorks International! In this role, youll serve as the primary point of contact for key clients, ensuring smooth onboarding, campaign success, and long-term satisfaction. If youre a proactive problem-solver who thrives on driving client outcomes and building meaningful partnerships, this is the role for you.

Core Responsibilities

Act as the key liaison between SalesWorks and assigned clients, ensuring clear communication and alignment on campaign objectives. Oversee the end-to-end client onboarding process, ensuring a smooth and professional experience. Track and analyse campaign performance data, providing clients with regular updates and actionable insights. Identify opportunities to improve client outcomes and recommend relevant solutions or optimisations. Collaborate cross-functionally with operations, finance, and training teams to ensure campaign execution meets expectations. Address and resolve client concerns in a timely, professional, and empathetic manner. Conduct regular business reviews to showcase value delivered and identify future growth opportunities. Maintain accurate documentation of client interactions, project details, and feedback. Support renewal, upselling, and expansion efforts through strong relationship-building and understanding of client needs. Stay up to date with industry trends and best practices to inform client strategies.

What We Are Looking For In A Candidate

3-5 years of experience in client-facing roles such as Customer Success, Account Management, or Project Management. Exceptional communication and interpersonal skills, with the ability to build rapport quickly. Highly organised and detail-oriented, with strong time management skills. Analytical mindset with the ability to interpret data and create actionable plans. Proactive and solution-focused, with a strong sense of ownership. Experience working across departments and managing multiple stakeholders. Familiarity with CRM systems and reporting tools is a plus. Passionate about delivering exceptional customer experiences.

What We Offer

Remote work setup: 3 days remote, 2 days in the office Flexible working hours* Whats Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker Annual Leave accrued yearly* Birthday Leave allocation Health Insurance Dental & Optical Benefits Open, Inclusive, and Collaborative Working Environment Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Information :

• Company : SalesWorks
• Position : Senior Software Developer
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY