Project Manager / Project Coordinator

This job is about managing projects, collaborating with stakeholders, and ensuring successful delivery. You might like this job because it involves coordinating resources, building client trust, and implementing best practices across different time zones. Manage relationships with clients, stakeholders, and oversee project delivery, testing, and post-go-live support. Coordinate internal resources and external vendors for project implementation. Serve as a technical liaison between customers, business stakeholders, engineering teams, and support operations. Define project scope and objectives with stakeholders, ensuring technical feasibility. Develop and monitor project plans. Handle changes to project scope, schedule, and costs. Analyze customer use cases, document requirements, and implement best practices. Build trust with client leadership to ensure project success and address potential risks effectively. Ensure timely and within-budget project delivery. Maintain accurate project documentation and records. Be flexible with working hours to accommodate different time zones. Utilize various project management methodologies (SDLC, Agile, Waterfall) for project execution. Job Requirements

Experience: For Project Manager Role: Minimum 5 years experience in IT Project Management role. For Project Coordinator Role: Minimum 2 years experience in IT Project Coordination or Administration role. Education:

Degree in Computer Studies or Information Technology or related discipline. Certifications:

Project Management Professional (PMP), PRINCE2 or related certifications are advantageous. Industry Experience:

Prior experience with Contact Center Solution, Contact Center as a Service (CCaaS) and Software as a Service (SaaS) is preferred. Technical Skills:

Proficient in Windows and Microsoft applications eg. MS Project, Words, Excel, and Power Point Communication Skills:

Excellent command of written and spoken English. Client Interaction:

Strong verbal and written communication skills, with the ability to provide clear explanations while dealing with clients and stakeholders. Skills

Project Management Project Coordination Project Planning Agile Project Management Company Benefits

Healthcare and Medical

Outpatient, Dental and medical insurance coverage. Performance Bonus

Yearly bonuses based on how well the company and you perform. Hybrid Work Arrangement

Flexible work arrangements with a rotation between office and home. Coffee, Tea and Snacks

Enjoy an unlimited supply of snacks to recharge throughout the day. CX One Sdn Bhd was founded by a group of professionals with over 10 years of experience in enterprise communications and contact centers industry, we focus on implementing and integrating the leading edged unified communications and customer experience technology for our clients to stay connected to their employees, vendors, and customers across any channels, anywhere to deliver superior customer experience.

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Information :

• Company : CX One Sdn Bhd
• Position : Project Manager / Project Coordinator
• Location : Petaling
• Country : MY