Head of Order to Cash , Finance Shared Service

About The Role

We are a leading shared services center based in Kuala Lumpur, providing world-class finance and customer service support across the Asia-Pacific region. Our mission is to be a benchmark for excellence, driven by innovation and an unwavering commitment to our internal customers and partners.

We are seeking an experienced and strategic Order-to-Cash (O2C) Lead to establish and manage regional service delivery. This pivotal role is responsible for building a high-performing team, ensuring alignment with global process standards and Service Level Agreements (SLAs), and driving continuous improvement to enhance service quality and operational efficiency.

Key Responsibilities

Service Delivery & Process Excellence

• Establish and manage the regional O2C service delivery team and operating model.

• Ensure successful setup and performance of the team to deliver services in line with the defined service framework and customer satisfaction metrics.

• Own the application of global standards and champion the implementation of best practices for all O2C processes.

• Drive process standardization, harmonization, and automation initiatives across the region.

• Monitor process performance and ensure compliance, working closely with Risk, Compliance, and Internal Audit functions.

Regional Leadership & Management

• Lead, mentor, and develop the regional O2C team, fostering a culture of excellence and continuous improvement.

• Plan and implement processes, technology, and operating principles for the region.

• Influence and partner with key regional stakeholders to adopt world-class operating standards.

Stakeholder Engagement

• Act as the primary point of contact for the region on all O2C service levels and activities.

• Report on performance and escalate critical issues through the established governance model.

• Partner closely with Business Unit Finance and Relationship Management teams to ensure high customer satisfaction aligned with operational goals.

• Identify, prioritize, and gain approval for service enhancements and process improvements.

Qualifications and Experience

• Bachelors Degree in Business Administration, Finance, Accounting, or a related field.

• A minimum of 15 years of relevant working experience in Finance, Customer Service, or a Center of Excellence environment.

• At least 5 years of proven experience in people management and leading teams.

• Essential Expertise: Deep, end-to-end knowledge of Order-to-Cash processes, related systems, and data management.

• Strong understanding of accounts receivable accounting principles.

• Proven track record in business partnering with a strong service-oriented mindset.

• Excellent analytical, problem-solving, and continuous improvement skills (e.g., Lean, Six Sigma).

• A collaborative leader with exceptional teamwork and communication skills, capable of fostering a shared and supportive environment.

Information :

• Company : Randstad
• Position : Head of Order to Cash , Finance Shared Service
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY