Executive, Business Operations

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Location: Petaling Jaya, MY, MY Global Business Unit: HEC Job Function: Client and Customer Services Requisition Number: Job Summary

Responsible for ensuring the smooth running of operations for assigned client accounts and driving client satisfaction. General Responsibilities

Ensure that departmental quality objectives and KPIs are achieved. Manage daily operations and fulfill client requirements/expectations for assigned clients and team. Liaise with Marketing, Trade Marketing, and Client teams on co-packing activities, raise subcon PO timely, and monitor/manage POS Material inventory to avoid shortages. Coordinate with Marketing and Trade Marketing teams on monthly Branch Transfers and raise STO PO timely. Work with Marketing and Trade Marketing teams to update/create material master, pricing/bonus, product hierarchy, and Master Labelling List documents. Build and maintain good relationships with internal teams and assigned client teams. Serve as a point of contact for assigned clients regarding daily operations. Act as the client-facing representative for assigned agencies, ensuring operational and client expectations are met effectively. Gather and report client operational results against KPIs in service level agreements, sharing insights in monthly S&OP meetings with clients. Undertake additional duties as assigned by superiors. Functional Skills and Knowledge

Demonstrate sound industry/market/competitor/customer knowledge. Show basic customer management skills. Possess advanced research and analytical skills. Proficient in office tools such as Pivot Tables, Excel, Word, and PowerPoint. Fluent in the local language and ideally in English, both written and spoken. Education

Bachelors Degree in Business Administration or related field. 1-2 years of relevant work experience.

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Information :

• Company : DKSH
• Position : Executive, Business Operations
• Location : Petaling
• Country : MY