Engineer Network Services Tier 2 - APAC

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients success.

Responsibilities

Technical support resource equipped with data network and voice competency skills to respond and resolve customer service incident issues.

Member of Tier-2 team operation in APAC time zone, collaborating with teams in AMERS and EMEA regions to provide seamless global support.

Work with GSOCTier-1 team on incident cases, providing advanced technical assistance and resolution.

Work in early and late shifts within local hours of 7am to 7pm, including weekends/public holidays and emergency support after hours.

Monitor network alerts and alarms, respond, and initiate diagnosis and rectification.

Ensure incidents are resolved within SLA timeframes, providing updates in the incident management system.

Engage support calls with network carriers and customers to resolve escalations.

Network Management

Manage core and edge devices including Cisco and Nokia routers, switches, optical platforms, SBCs, and SIP devices.

Ensure compliance with IPC standards and conduct network health checks.

Maintain documentation and support customer measurement reports.

Perform audits and implement fixes based on IPC audit tools.

Change Management

Coordinate hardware replacements, network modifications, and capacity upgrades.

Perform scheduled and emergency changes with proper approvals.

Qualifications

University degree or equivalent in Network Engineering or related field.

Minimum 5 years experience in the technology sector, especially in telecommunications.

Extensive knowledge of IP, SIP Voice, DWDM platforms, Cisco (CCNP), Nokia (NRS), and MPLS.

Experience supporting L2/L3 routing, switching, and SIP technology.

Knowledge of financial market data feeds is a plus.

Excellent communication skills, proactive incident management, and ability to work independently.

Application Process Interested candidates can apply by filling out the application form, including uploading their resume/CV and providing necessary personal and professional details.

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Information :

• Company : IPC Systems
• Position : Engineer Network Services Tier 2 - APAC
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY