Director of Information Technology (IT)

The Sirēya Desaru Coast is looking for a Director of Information Technology (IT) to join our IT Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where tropical modernism comes to life in The Sirēya Desaru Coasts design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Director of Information Technology (IT) is responsible for the overall planning, implementation, security, and management of the hotels technology infrastructure. This includes maintaining all systems and networks (PMS, POS, internet, security systems), ensuring data security, managing vendors, and supporting internal users. The role ensures that all hotel technology systems function efficiently to support operational excellence and guest satisfaction.

Key responsibilities include:

• Developing and implementing the hotels IT strategy in alignment with brand standards and business goals.
• Overseeing daily IT operations including system backups, patch management, and performance monitoring.
• Ensuring optimal functioning of all key systems including PMS, POS, accounting, HR, telephone, guest internet, IPTV, and building management systems.
• Maintaining and managing all hardware, software, and network infrastructure including servers, switches, Wi-Fi, and security systems.
• Supporting integration between various systems (e.g., PMS with CRM or POS).
• Coordinating with vendors and corporate IT on upgrades, migrations, and system rollouts.
• Implementing security measures to protect hotel systems and sensitive data (firewalls, antivirus, access controls).
• Monitoring vulnerabilities, conducting risk assessments, and managing disaster recovery plans.
• Ensuring compliance with brand, legal, and data privacy regulations.
• Leading the IT helpdesk to support all departments with troubleshooting and technical assistance.
• Conducting system user training for staff on software, devices, and IT policies.
• Fostering a culture of digital efficiency and cybersecurity awareness.
• Managing IT vendors, contracts, and service agreements.
• Overseeing the IT budget, forecasting expenses, and ensuring cost-effectiveness.
• Evaluating and recommending new technologies to improve hotel operations.
• Leading or supporting property-level technology projects such as system implementations and renovations.
• Coordinating with corporate IT and third parties for system deployment and upgrades.

Qualifications and experience required:

• Strong technical knowledge in network administration, server systems (Windows/Linux), and IT infrastructure.
• Excellent leadership, communication, and project management skills.
• Proactive problem-solving abilities.
• Experience with IT security, cloud technologies, and system integration.
• Familiarity with hotel systems (Opera, MICROS, PABX, CCTV, Wi-Fi controllers, IPTV, etc.).
• Minimum 5-8 years of IT experience in hospitality, with at least 3 years in a leadership role.

Our commitment to you includes:

• Learning & Development programs tailored to your career growth.
• MOstay: Enjoy complimentary nights and attractive rates for you and your loved ones across our properties.
• Health & Colleague Wellness: Access to health benefits and wellness programs to support your wellbeing.

Were Fans. Are you?

Information :

• Company : Mandarin Oriental
• Position : Director of Information Technology (IT)
• Location : Johor
• Country : MY