Customer Success & Solutions Consultant

WIZ.AI Federal Territory of Kuala Lumpur, Malaysia

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About the Role

As a Customer Success & Solutions Consultant, youll play an integral role throughout the entire customer lifecycle — from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success . Youll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

This role is open to both fresh graduates with strong communication and problem-solving skills, as well as professionals with relevant experience in account management, presales, or project delivery. Comprehensive training and mentorship will be provided to equip you for success.

Key Responsibilities

• Support solution architects and sales in understanding client needs and drafting solution proposals.
• Attend client meetings and help prepare presentation materials and demos.
• Assist in preparing business cases, responding to RFPs/RFIs, and client onboarding materials.

Project Delivery & Onboarding

• Organise, plan, and execute the onboarding of new clients, ensuring a smooth and timely project go-live.
• Coordinate with internal stakeholders (R&D & CX team) to meet delivery timelines and quality benchmarks.
• Manage change requests and lead incident resolution, aligning with service-level agreements (SLAs).

Customer Success & Account Growth

• Conduct regular client engagements such as QBRs, training sessions, and roadmap planning.
• Monitor product adoption metrics and usage trends; identify at-risk accounts and proactively act to reduce churn.
• Lead solution optimization initiatives by identifying gaps and forming cross-functional task forces to improve performance.
• Understand client needs and recommend upsell opportunities that align with their growth stage and business model.

Key Requirements

• Fresh graduates are welcome to apply. Candidates with relevant internships, project experience, or strong interest in enterprise technology will be prioritised.
• Degree in Business, Technology, Communications, or a related field.
• For experienced applicants: 2-5 years in customer-facing roles such as consulting, account management, or presales.
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Bahasa Indonesia/Melayu) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Clear, confident communicator with a collaborative and empathetic mindset.
• Proactive problem-solver with a strong sense of ownership and follow-through.
• Able to analyse data to spot trends and make evidence-based decisions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Organised and efficient with excellent time management skills.

Why Join Us?

• Exposure to diverse projects across fintech, martech, and enterprise AI domains.
• Direct client-facing experience from day one with hands-on support.
• Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
• Structured onboarding and career development to help you grow into a future Solutions Leader or Strategic CSM .

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service, Consulting, and Strategy/Planning
• Industries IT Services and IT Consulting

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Information :

• Company : WIZ.AI
• Position : Customer Success & Solutions Consultant
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY