Customer Specialist

This job is a great opportunity for a Customer Support Representative in a fast-growing fintech company. You might like this job because youll help people solve financial challenges and enhance their experience while learning about innovative financial solutions.

We are a fast-growing fintech company committed to revolutionizing the way people manage their finances. With innovative solutions that simplify payments, lending, and financial management, we empower individuals and businesses to take control of their financial future. Were seeking a dedicated and empathetic Customer Support Representative to join our team and provide world-class support to our users.

As a Customer Support Representative, you will be the first point of contact for our customers. You will help troubleshoot issues, answer questions, and ensure a smooth and positive experience with our financial platform and services. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.

• Respond to customer inquiries via chat and email in a timely and professional manner.
• Troubleshoot issues related to transactions, account access, platform functionality, and financial products.
• Escalate complex problems to appropriate internal teams and follow up to ensure resolution.
• Document customer interactions, feedback, and technical issues.
• Provide customers with accurate, valid, and complete information.
• Help identify patterns in support requests and contribute to improving FAQs and help center content.
• Maintain a high level of product knowledge to offer the best assistance to customers.
• Support regulatory and compliance-related communication with customers when necessary.

• Proven customer service or support experience, preferably in fintech, banking, or technology.
• Excellent verbal and written communication skills in English, Malay, and Mandarin.
• Strong problem-solving and multitasking skills.
• Comfortable navigating and using digital platforms and databases.
• Ability to remain calm and empathetic in high-pressure situations.
• A basic understanding of financial products, digital payments, or financial regulations is a plus.
• College or university degree.
• Self-discipline and ability to work independently.

At Miracle Payments Sdn Bhd, we help businesses unlock the power of digital commerce with beautifully simple, ultra-secure, and intelligently integrated payment solutions. We power the dreams of local entrepreneurs, national brands, and everything in between - one miracle at a time.

Information :

• Company : Miracle Payments Sdn Bhd
• Position : Customer Specialist
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY