Customer Service, Support cum Sales Agent

Job Description Storage.my• Answer phone, email and Whatsapp enquiries for Storage.my;• Convert enquiries into sales (including providing viewings at the facilities); • Use Dropbox Sign to prepare and email customers the self storageagreement;• Invoice customers via Zoho Books;• Provide access instructions to customers who have signed up and paid,utilising the Quick Reply templates and the door codes on the relevantGoogle Sheet;• Update the booked storage unit on our booking grid on GoogleSheet to‘booked;• Update the website: change availability to ‘currently not available.• Provide support to existing clients;• Moving out: Communicate with customers when they are moving out andmark the booking grid on Google Sheet as ‘available, and update the uniton the website to ‘available;• Send the customer a ‘leave a Google review request;• Keep the Whatsapp Quick Replies up-to-date and make use of themthroughout;• Utilise the CCTV camera app to check on customers moving in/ out / remoteviewings;• Utilise the relevant apps and/or Google Sheets to provide customers withdoor codes.• Routine check on the maintenance and operations of the storage facilities.- Checking the CCTVs health onsite and via the apps, checking the condition of storage units, check if the internet wifi is working, checking smart door batteries, etc.

One Nusa Sdn Bhd (gardens.my)• Prepare the weekly gardening schedule;• Communicate with customers via Whatsapp/email and phone;• Deal with requests and complaints;• Communicate with the gardening team;• If no customer enquiries, assist the senior accounts executive with scanningaccounts documents etc.

Luggagelockers.my• Provide support to luggagelockers.my clients via WhatsApp, phone and email.• On phone stand-by duty 24/7 with additional RM40 per day for Saturdays, Sundays and Selected public holidays.• If customers have issue with on-site lockers, may need to go to site to open the locker manually.

Tenderbox.my• Provide support to tenderbox.my clients via WhatsApp, phone and email.

GENERAL:• Working hours: Monday to Friday, 8.30 am to 5.30 pm (lunch break 1pm to 2pm) - customer support however must be dealt with 24/7 via phone (i.e. if clients can not access their luggage lockers or similar);• Always be friendly and helpful (even when it hurts);• Answer sales and customer service enquiries with a positive attitude;• If we can not help the customer think of ways who could help and advisethe client accordingly (dont be a stop point, help things flow along);• Customers are our kings and queens.

COMPENSATION• RM2,100 per month base salary + EPF/SOCSO; +RM200 transport allowance; +RM200 attendance allowance; +1 months base salary as yearly performance bonus;• Additional RM40 per day for Saturdays, Sundays and selected public holidays (to be shared among work team)• Good command of English!

To Apply:Please contact via email: ****@***.***or whatsapp: +6Show contact number

Job Details Job Info & Requirement Contract Type

Full-time

Job Type

Non-Executive

Experience Level

< 1 year

Job Categories

Customer Svc/Call Centre

Minimum Education Required

SPM

Language Required

English, Bahasa Malaysia

Nationality Preferred

Malaysians Only

Gender Preferred

All Genders

Own Transport

Motorcycle

Salary & Other benefits Salary

RM 2,100 to RM 2,400 per month

Other Benefit (Optional)

Compensation

• RM2,100 per month base salary + EPF/SOCSO; +RM200 transport allowance; +RM200 attendance allowance; +1 months base salary as yearly performance bonus;
• Additional RM40 per day for Saturdays, Sundays and selected public holidays (to be shared among work team)

Good command of English

Information :

• Company : Self Storage PLT
• Position : Customer Service, Support cum Sales Agent
• Location : Nusajaya, Johor
• Country : MY