Customer Service Executive (Sea Freight)

Key Tasks

  • Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.

  • Provide quotation to customers as requested.

  • Monitor shipment status and notify customers of all detail shipment updates for both export and import.

  • Timely preparation of all required documentation during shipment arrangement.

  • Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

  • Monitor and analyse customer feedback to improve the customer experience.

  • Manage and coordinate with suppliers to ensure they are providing quality and stable services.

  • Collaborate with internal teams to fulfill customer expectations.

  • Prepare monthly reports for Management and ad-hoc reports as requested from time to time.

  • Maintain a current profile of Ocean schedules and rates on bi-weekly basis.

  • Maintain proper filing of all shipment correspondences/documentations and reports for audit purpose.

  • Perform additional tasks as assigned by the supervisor from time to time.

Requirements

  • Minimun Diploma in Logistics Management or equivalent

  • Minimun 1-2 years exeperience in customer service within the ocean freight forwarding industry.

  • Fresh graduates are encouraged to apply.

  • Experience in both Ocean Freight - Import and Export operations is an added advantage.

  • Able to perform in a fast-paced, deadline-driven environment with minimal supervision.

  • Strong multi-tasking, prioritization and time management skills.

  • Exceptional customer service and follow up skills are essential.


Information :

  • Company : Apex Logistics International
  • Position : Customer Service Executive (Sea Freight)
  • Location : Bayan Lepas, Penang
  • Country : MY

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Post Date : 2025-09-25 | Expired Date : 2025-10-25