Customer Experience, Planning & Engineering Senior Specialist

Join our dynamic and fast-paced team as a

Customer Experience, Planning & Engineering Specialist-Senior , where youll play a vital role in optimizing staffing, scheduling, and real-time operations across the region. This is an exciting opportunity for individuals who thrive in high-impact roles and want to shape operational efficiency on a regional scale.

This role is based at Uptown 5 Damansara, Malaysia, and reports to the Customer Experience, Planning & Engineering Manager in Hong Kong.

Role and Responsibilities Technology Strategy & Project Management for the Customer Experience Department

Contribute to the strategic planning of future technology tools to align with business goals and enhance operational efficiency.

Manage project budgets, timelines, and deliverables, ensuring initiatives are executed on time and within scope.

Facilitate and support design thinking sessions, workshops, and stakeholder engagements to co-create solutions.

Analyze data to uncover system issues, propose actionable solutions, and optimize existing processes.

Develop and present compelling business cases to advocate for new technology investments or enhancements.

Vendor Management

Collaborate with external partners to coordinate technology demos, pilot programs, and proof-of-concept initiatives.

Define and enforce clear performance expectations to ensure timely, high-quality deliverables.

Oversee the onboarding of vendors, including scheduling alignment sessions with internal teams.

Ensure all vendor interactions comply with internal policies and uphold principles of fairness and transparency.

Skills Required

Strong analytical, project management, and problem-solving capabilities.

Experience in tech project planning, process redesign, or vendor management is a plus.

Excellent communication and stakeholder management skills.

Ability to navigate complex challenges with a solution-oriented mindset.

Requirements

Five (5) years of work experience in

project management and customer experience design .

Bachelors degree in business administration, MIS, IT, Operations Research or related discipline. A Postgraduate degree is an added-value bonus.

Certifications like PMP or PRINCE2 are preferred.

Fluent in English; other Asian languages are a plus.

Familiar with change management, Salesforce, and journey mapping.

Compensation Package

Competitive Monthly Basic Salary

Two-months guaranteed year-end bonus

Performance based bonuses

USD 3,000 Tuition Assistance for your personal development

Medical check-up, vision care, and dental benefits

Insurance Outpatient and Specialist Coverage (may include dependents)

Employee reduced rate shipping

Employee assistance programs for your physical and mental wellbeing

To maximize your chances of getting shortlisted with us, please indicate your expected basic salary and notice period in your CV during your application!

FedEx is committed to diversity and equal opportunity. All qualified applicants will receive consideration regardless of age, race, color, national origin, religion, gender, marital status, pregnancy, disability, or any other protected characteristic.

Our Company FedEx is one of the worlds largest express transportation companies, serving over 220 countries and territories worldwide. We are dedicated to delivering outstanding service through our talented team of FedEx team members.

Our Philosophy The People-Service-Profit (P-S-P) philosophy guides our decisions, emphasizing care for our people, delivering excellent service, and reinvesting profits into our workforce and business.

Our Culture Our culture, rooted in our values since the 1970s, makes us unique and is a key factor in our ongoing success and growth in the global marketplace.

#J-18808-Ljbffr

Information :

• Company : FedEx Group
• Position : Customer Experience, Planning & Engineering Senior Specialist
• Location : Petaling
• Country : MY