Retail Management Trainee

Responsibilities:

1. Provide professional consultation/advice and maintain good relationship with customer at all times.
2. Customer service-oriented, customer-centric and sales-driven to bring more sales.
3. Close sales for the company, assist in order processing and order fulfilment.
4. Assist Branch Manager to achieve sales target and execute Management instructions.
5. Handle customer inquiries professionally (customer complaints, feedback, product surveys).
6. File customer records, including contact information, purchases, billings, and do after-sales service.
7. Conduct daily stock counts and update customer details in the system.
8. Maintain the branch/store cleanliness and tidiness.
9. Work together with the store manager to achieve sales targets.
10. Conduct daily and monthly audits for equipment, supplies, and materials.
11. Provide support for ad hoc sales-related duties or any other duties as required and assigned.
12. Achieve individual sales targets and contribute towards the achievement of the branch target.
13. Always keep a professional, well-presented appearance and goal-oriented work culture.
14. Actively promote all company national marketing campaigns and engage with each store staff to drive all KPIs.

Job Requirements:

1. Must be willing to work retail hours, shifts, WEEKENDS, and PUBLIC HOLIDAYS (shift rotation).
2. Good interpersonal & communication skills, friendly tone & positive attitude.
3. Good command of spoken and written English, Bahasa Malaysia, and Mandarin due to the nature of the business.
4. Able to work in a team and under pressure in a fast-moving environment.
5. Willing to learn something new, take up challenges, and be punctual.
6. At least 3 years of sales experience (training provided).
7. At least possess SPM or above qualification.
8. Yearly performance bonus and increment.
9. 13th Month Salary, Overseas Incentive Trip, Cash Rewards on Accumulation Monthly Sales Target.
10. Monthly Sales Rewards/Incentive.
11. Company uniform provided and on-the-job training for career enhancement.
12. Company treats (birthday celebration, festive celebration, and lunch performance treats).
13. Shopping mall environment with friendly colleagues atmosphere.
14. Opportunities for promotion and professional development.
15. All compulsory benefits following Employment Act (Leaves entitlement and statutory contribution).

Information :

• Company : 天珠王国 Dzi Kingdom Group
• Position : Retail Management Trainee
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY