Front Desk Ambassador Hotel Receptionist

• Guest Check-In and Check-Out:
• Welcome guests warmly upon arrival and assist with the check-in process.
• Verify guest information, including identification and payment details.
• Provide room keys and directions to guest rooms.
• Inform guests about hotel facilities, services, and amenities.
• Process payments and handle cash and credit card transactions accurately.
• Coordinate with housekeeping and maintenance staff to ensure rooms are ready for check-in.
• Guest Services:
• Answer incoming phone calls and respond to guest inquiries and requests.
• Assist guests with luggage handling and storage.
• Provide information about local attractions, dining options, and transportation services.
• Arrange reservations for dining, transportation, and other activities as requested by guests.
• Handle guest complaints or concerns professionally, escalating issues to management when necessary.
• Maintain a clean and organized front desk area.
• Reservation Management:
• Manage hotel reservations and room assignments using the property management system (PMS).
• Process online and phone reservations accurately and efficiently.
• Modify or cancel reservations as needed, following hotel policies and procedures.
• Ensure accuracy of guest information and special requests in reservation records.
• Administrative Tasks:
• Prepare and distribute guest registration cards and key cards.
• Maintain accurate records of guest interactions, requests, and payments.
• Complete daily reports, including occupancy rates and revenue summaries.
• Assist with billing and invoicing procedures, including posting charges to guest accounts.
• Handle guest mail and packages, forwarding them to appropriate recipients.
• Security and Safety:
• Monitor the lobby area and entrance to ensure security and safety for guests and staff.
• Respond to emergency situations or security incidents, following hotel procedures and protocols.
• Provide assistance during evacuations or other emergencies, guiding guests to safety as needed.

Job Types: Full-time, ContractContract length: 12 months

Pay: RM1,700.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Information :

• Company : Headlines International
• Position : Front Desk Ambassador Hotel Receptionist
• Location : Ipoh
• Country : MY