Team Leader
What You Will Deliver Oversee the day-to-day operation of the center operation Allocate manpower resources Motivate frontline to improve performance Ensure KPI is met with the guidelines and standard Identify existing and potential obstacles in CS Team Reply to customers comments and complaints via email and other online platforms Perform professional customer service and create a good experience for our customers
Who You Are Holder of Associates Degree or above Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage) Excellent command of written and spoken Cantonese, Chinese, and English Proficient in MS Office Able to anticipate obstacles and take initiative to solve the problems Excellent interpersonal and communication skills Mature, proactive, and independent Experience in leading a team
What We Offer Attractive attendance bonus & other incentive bonus On-job training Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance A multi-cultural team A company provides a casual, flexible, and pet-friendly working environment A company promotes learning, continuous improvement, and personal growth
#J-18808-Ljbffr
Information :
- Company : GoGoVan
- Position : Team Leader
- Location : Kuala Lumpur, Kuala Lumpur
- Country : MY
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com
Post Date : 2025-09-12 | Expired Date : 2025-10-12