Specialist, CAM Support Engineer

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Specialist, CAM Support Engineer

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Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device, or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA invests more than the average in innovation, dedicating 15% of sales back into R&D.

Our teams of physicists, engineers, data scientists, and problem-solvers work together with leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting, and our teams thrive on tackling challenging problems. Job Description / Preferred Qualifications

We are seeking a skilled, customer-focused Technical Support Engineer to join our team. You will be responsible for delivering exceptional technical support for our Frontline software, ensuring customer satisfaction and operational excellence. Key Responsibilities: Provide first-line technical support for Frontline software, including installation, upgrades, troubleshooting, and issue resolution.

Act as the primary contact for customers, delivering timely solutions while maintaining high customer satisfaction. Document and escalate complex technical issues and feature requests to R&D for further investigation. Collaborate with regional Sales Managers to support business development and customer onboarding.

Partner with Product Management and Marketing teams to address escalated issues and contribute to product improvements. Maintain detailed records of customer interactions, issues, and resolutions. Minimum Qualifications: Bachelors or Masters Degree with 3-5 years of relevant experience.

Proven experience in technical support, software troubleshooting, or related fields. Strong understanding of software installation, configuration, and maintenance. Excellent communication and interpersonal skills with a customer-first mindset.

Ability to work collaboratively across departments and manage multiple priorities. Familiarity with CAM or CAD solutions is a major plus. We offer a competitive, family-friendly total rewards package.

We are committed to an inclusive environment and provide benefits that meet diverse employee needs. KLA is an equal opportunity employer. Be aware of fraudulent job postings or suspicious activity.

KLA never asks for financial compensation for interviews or employment. Verify job postings on our official careers website. If you have concerns, contact Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

Semiconductor Manufacturing

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Information :

• Company : KLA Corporation
• Position : Specialist, CAM Support Engineer
• Location : George Town, Penang
• Country : MY