Remote Customer Service Representative (Malaysia Based) at Think Academy U.S

Job Description:

Latest job information from Think Academy U.S for the position of Remote Customer Service Representative (Malaysia Based). If the Remote Customer Service Representative (Malaysia Based) vacancy in Port Klang matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Think Academy U.S for the position of Remote Customer Service Representative (Malaysia Based) below matches your qualifications.

Remote Customer Service Representative (Malaysia Based) Compensation

Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
• Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

• Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
• Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
• Excellent communication, interpersonal, and customer service skills.
• Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
• Proficiency in CRM systems and other related office software.
• Positive work attitude, patience, and strong customer‑oriented mindset.
• Strong problem‑solving ability, able to handle customer issues professionally and positively.

• Remote work: 40 hours per week, 5 days a week.
• Fixed shift will be confirmed before onboarding.
• Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM.

Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high‑quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem‑solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part‑time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high‑quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.

Entry level

Part‑time

Other

Education Administration Programs

Job Info:

• Company: Think Academy U.S
• Position: Remote Customer Service Representative (Malaysia Based)
• Work Location: Port Klang
• Country: MY

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Remote Customer Service Representative (Malaysia Based) at the office Port Klang above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.