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Customer Service Representative

Sensata Technologies, Inc. | Subang Jaya | MY

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative - Sensata Technologies, Inc. below matches your qualifications. Good Luck: D

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and…...

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements. General Responsibilities
  • Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
  • Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
  • Reviews daily customer demand and validates deviations, also subject to specific customer needs
  • Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
  • Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
  • Executes manual order entry process withing required timeline and accuracy
  • Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
  • Participates in timely reviews and investigations of root cause for customer short-payments
  • Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
  • Coordinate with customers to determine shipping method

Experience / Qualifications
  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
  • Strong communication skills; oral, written and presentation
  • Strong organization, planning and time management skills to achieve results
  • Strong personal and professional ethical values and integrity
  • Holds self-accountable to achieving goals and standards
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
  • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
SmarterTogether
  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
  • As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for China NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

Information :

  • Company : Sensata Technologies, Inc.
  • Position : Customer Service Representative
  • Location : Subang Jaya
  • Country : MY

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info - Sensata Technologies, Inc. Subang Jaya above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info - Sensata Technologies, Inc. Subang Jaya in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 25-04-2024

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